🚀 Lead Delivery Manager

LH-07077

You'll be the primary point of contact for DFAT's managed ICT services, working within the Exchange & Operating Environment Support Section of the Infrastructure & Operational Support Branch in the Information Management & Technology Division. As Lead Delivery Manager you'll be the key liaison between external providers and internal technical teams, owning end-to-end service delivery and making sure performance holds to contractual SLAs and KPIs. You'll review and renew managed ICT service contracts, lead the transition of new services and providers, and help shape the Approach to Market for Windows 11 MOE and application packaging support. Day to day you'll build strong relationships across operational and executive levels, keep documentation and escalation paths current, and drive continuous improvement. It's an onsite Canberra role, five days a week, suited to an experienced delivery manager operating at SFIA Level 6 (Technology service management).

• Reviewing and renewing contracts for managed ICT services. • Identifying technical risks and preparing the Statement of Requirements for an Approach to Market for Windows 11 MOE and application packaging support. • Leading the transition of new services or providers, ensuring stakeholder engagement, service readiness and clear expectations. • Ensuring services are delivered in line with contractual SLAs and KPIs. • Working closely with internal teams and external vendors to ensure seamless system functionality, integration and efficiency. • Building and maintaining strong customer relationships across operational and executive levels. • Managing service expectations and facilitating continuous improvement. • Ensuring accurate and up-to-date service documentation and escalation procedures.

SFIA: Delivery and Operation, Technology Management, Technology service management (ITMG), Level 6.

Lead - EL2 equivalent

Preference is onsite: This is an on-site Canberra based role which requires 5 days in office. Remote/Interstate based candidates will not be considered.

12 months

1. Demonstrated experience in successfully managing technical projects. 2. Demonstrated experience with the Approach to Market and Tender process within the Australian Public Service. 3. Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences. 4. Demonstrated ability to build and maintain strong relationships with customers, internal teams and stakeholders. 5. Ability to work both independently and collaboratively in a fast-paced environment. 6. Facilitate meetings, taking structured minutes, tracking action items and following up on outcomes, including a proven ability to keep senior stakeholders informed and engaged, manage risks and issues, and coordinate releases.

• 5+ years of experience in delivery management or service delivery. • Strong understanding of IT service management principles, including incident, problem, change and request management. • Strong understanding of Agile methodologies and project management tools.

Provide a one page pitch (up to 5000 characters) addressing all the essential criteria specified.