🚀 Delivery Manager

LH-06308

Overview Yolk Digital is recruiting an experienced Delivery Manager to support the Digital Communications Branch at Services Australia, primarily across the Services Australia website. This is a hands-on coordination role sitting between Product Managers, technical leads, designers and senior stakeholders — making sure agreed outcomes land on time, to quality, and with the governance and transparency the agency expects. The role is also known internally as Agile Coach (EL1), but the focus is multi-team and workstream delivery rather than product ownership or methodology coaching. You won't own backlog prioritisation or product direction. You will own how work is delivered, how risks and dependencies are surfaced, and how stakeholders feel about progress and decisions.

Delivery planning and coordination • Build and maintain integrated delivery plans across multiple teams and workstreams — milestones, sequencing, dependencies, risks and delivery trade-offs. • Monitor progress against plan and act early where scope, timeline, quality or delivery confidence are at risk. Stakeholder management and reporting • Provide clear, decision-focused reporting on progress, risks, issues, dependencies, scope and delivery confidence. • Act as the central coordination point between delivery teams, Product Managers and business stakeholders, and manage expectations when scope, capacity or priorities shift. Governance, risk and release readiness • Ensure delivery activity aligns with required governance, assurance and release expectations. • Coordinate release planning and readiness across teams — including digital publishing, accessibility and release assurance touchpoints where relevant. Ways of working and continuous improvement • Establish fit-for-purpose delivery practices and coordination forums — Agile, hybrid or structured project delivery, whichever suits the context. • Review delivery effectiveness regularly and put practical improvements in place to lift predictability, efficiency and team sustainability. Team enablement and resourcing • Remove blockers, clarify responsibilities and improve cross-team collaboration. • Support resourcing and onboarding by identifying capability gaps, effort requirements and delivery impacts.

Manager - EL1 equivalent

Hybrid: The Labour Hire Worker is expected to work onsite for the first 6 weeks before a hybrid flexible working arrangement can be considered. A hybrid flexible working arrangement may then be considered, ensuring the Labour Hire Worker’s residing address is within reasonable travel time and distance of the RFQ location to present onsite in cases of emergency or to meet business requirements. The location is the capital city of selected state/s.

12 months

1. Demonstrated experience managing delivery across multiple teams or workstreams in a complex delivery environment, including identification, management and escalation of risks, issues and dependencies across concurrent streams of work. 2. Proven ability to develop and manage integrated delivery plans, including milestones, dependencies, risks, trade-offs and release readiness in complex environments. 3. Strong experience providing clear, decision-focused delivery reporting to senior and diverse stakeholders. 4. Experience supporting delivery within Australian government or similarly highly regulated environments. 5. Understanding of the Australian Government Digital Service Standard and how it informs user-centred, accessible and measurable digital delivery. 6. Demonstrated ability to adapt delivery approaches pragmatically to suit context, working effectively with Product Managers without owning backlog prioritisation or product decisions.

1. Experience working across large or complex digital platforms or websites, including Australian Government websites and associated stakeholder, governance and content publishing considerations. 2. Experience delivering multiple initiatives concurrently within shared capacity constraints. 3. Strong coaching or mentoring capability to uplift delivery maturity across teams.

Upload a one-page pitch (up to 5000 characters) in the "Response to Criteria" section of the application. Your pitch must address the Essential Criteria, and Desirable Criteria. If you have previously worked at Services Australia — as an APS employee, contractor, or labour hire — please include the branch, division. In addition all applicants are required to provide x2 referees in their application (name, contact, relationship) who can speak to your delivery management capability.