ServiceNow Developer

LH-07473

9 months

APS6 equivalent

The Australian Electoral Commission is looking for a ServiceNow Developer to deliver hands-on technical development across its ServiceNow platform in support of critical digital and service delivery outcomes. You'll design, build, enhance and support solutions across one or more ServiceNow products, including IT Service Management (ITSM), Human Resources Service Delivery (HRSD) and Customer Service Management (CSM). Working within an agile delivery team, you'll contribute across the full development lifecycle: requirements refinement, solution design, build, testing, deployment and post-implementation support. You'll partner closely with product owners, business analysts, user researchers, service designers, architects and operational teams to turn business requirements into secure, reliable and scalable working solutions. You'll also contribute to platform maintenance, including upgrades, defect resolution, performance optimisation and technical documentation, and you'll be expected to operate with a high degree of independence and technical proficiency to meet delivery timeframes and quality standards in a complex government environment.

• Perform coding (JavaScript) and configuration (Flow Designer, UI Builder, Business Rules) on the ServiceNow platform • Collaborate with business analysts, user researchers and service designers to understand business requirements and translate them into final working solutions • Enhance existing ServiceNow applications and modules • Work in accordance with agile principles and practices, including participation in agile ceremonies • Document all technical designs, specifications and knowledge transfer materials • Collaborate with IT and business teams to develop best practices for ServiceNow development • Stay on top of new ServiceNow features and functionalities and incorporate them into the development process • Contribute to the continuous improvement of the ServiceNow platform by providing recommendations for process and system enhancements

Hybrid. The role is performed from the AEC National Office in Canberra with a combination of onsite attendance and remote working. Applicants in other locations, including hybrid arrangements from an AEC State Office, will be considered at the discretion of the Hiring Manager.

Technical capability • Current ServiceNow Certified System Administrator (CSA) certification • Demonstrated, strong hands-on experience as a ServiceNow Developer delivering configuration and custom development within enterprise ServiceNow environments • Proven experience across the full ServiceNow development lifecycle, including requirements refinement, solution design, build, testing, deployment and post-implementation support • Strong skills in ServiceNow scripting and development technologies, including JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies and Flow Designer • Demonstrated experience integrating ServiceNow with external systems using REST APIs, web services and authentication mechanisms Professional capability • Strong analytical and problem-solving skills, with a demonstrated ability to diagnose complex technical issues and implement sustainable solutions • Excellent communication and stakeholder engagement skills, with the ability to work effectively with technical and non-technical personnel • Ability to work autonomously with minimal supervision, manage competing priorities and meet delivery timeframes in a fast-paced environment • Experience working in environments with strong governance, change management and security requirements

• ServiceNow Product Certifications in one or more of ITSM, HRSD and CSM • Experience delivering solutions across ITSM, HRSD and/or CSM within medium to large organisations • Experience supporting platform maintenance activities, including upgrades, patching, defect resolution, monitoring and performance optimisation • Familiarity with ITIL or service management frameworks and their practical application within ServiceNow • Experience working within Australian Government, regulated or security-sensitive ICT environments • Experience working in agile or hybrid delivery environments

Upload a one page pitch addressing all criteria specified. This includes responding to the Job Details and Essential Criteria. The pitch cannot be more than 5000 characters. Structure the pitch using the STAR format (Situation, Task, Action, Result) so each example shows what you built and the outcome it delivered. Sell your capability rather than listing duties. Target the Essential Criteria directly: name the ServiceNow products you have developed on (ITSM, HRSD, CSM), the scripting technologies you have used (JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer), and specific integrations you have delivered via REST APIs and web services. Include an example of diagnosing and resolving a complex technical issue, and evidence of working in a governed, security-sensitive environment. Also confirm the following in your pitch (or as a short note with your submission): 1. Availability: any planned leave of more than one week over the contract period, with dates. 2. Exclusivity: that this engagement will be your sole engagement for its duration (no concurrent contracts or roles). 3. Prior AEC history: whether you have previously worked at the Australian Electoral Commission as an employee or contractor. If so, list each role, the branch or section, and the start and end dates.