Senior Project Officer

LH-07342

12 months

Senior - APS6 equivalent

Yolk Digital are looking for several Senior Project Officers. In the role you will support the delivery of Services Australia's projects from within its project management office, working under the limited direction of senior staff. You'll manage straightforward projects end to end: developing and managing project plans and schedules under the agency's project management framework, coordinating regular status and exception reporting, and preparing business cases, executive briefs and corporate documentation. You'll monitor project budgets and expenditure, assist with procurement and contract management, and help identify and manage project risks, issues and benefits. The role also carries a leadership thread: you may guide a small team of project staff, set work priorities, coach and train colleagues, and provide specialist project advice to stakeholders across the agency. You'll build and maintain relationships with internal and external stakeholders, represent your team in forums including conferences and meetings, and contribute to strategic planning and continuous improvement of project practices.

Duties may include some or all of the following: • manage and coordinate straightforward projects • develop and manage project plans and schedules in accordance with the agency's project management framework • contribute to the development of team objectives for short term tasks and strategic planning for longer-term initiatives • support staff, including coaching and training to build knowledge and capability • provide specialist advice and technical expertise to staff and stakeholders • perform independent research work and analysis including the preparation of draft reports on relevant project activities • coordinate regular project reporting including status updates and exception reports • prepare draft written material including business cases, plans, executive briefs and corporate documentation • monitor project budgets, review and report on expenditure and assist with procurement and contract management • identify and assist with the management of project risks, issues and benefits • contribute to project quality management to ensure that project deliverables are fit for purpose and meet client needs • contribute and support the development and implementation of improvements and best practice in processes and procedures • develop and support stakeholder relationships to deliver projects • represent the team or work area in a range of forums, including conferences, meetings and seminars • act with integrity by promoting workplace practices aligned with the APS Values and the APS Code of Conduct • exercise delegations appropriate to role in accordance with legislation and guidelines

ability to: • supervise, guide and develop staff • apply knowledge of project and program management frameworks • communicate effectively and adapt communication style appropriate to the audience • develop and support stakeholder relationships • demonstrate personal resilience • plan, organise and prioritise work in the context of competing priorities • research and make decisions based on sound judgement, expertise and knowledge • collaborate with other staff in immediate work area and in other areas of the agency

Hybrid

1. Measurement: Level 4 (SFIA) Identifies and prioritises appropriate measures, scales, and targets. Supports projects, functions or teams in the development of measurement methods. Specifies base and derived measures which support agreed information needs. Specifies how to collect and store the data for each required measure. Provides guidance on collection of data. Designs reports and reporting formats. 2. Methods and tools: Level 3 (SFIA) Provides support on the use of existing methods and tools. Configures methods and tools within a known context. Creates and updates the documentation of methods and tools. 3. Portfolio, programme and project support: Level 5 (SFIA) Takes responsibility for the provision of portfolio, programme and project support. Advises on the available standards, procedures, methods, tools and techniques. Evaluates project and/or programme performance and recommends changes where necessary. Contributes to reviews and audits of project and programme management to ensure conformance to standards. 4. Project management: Level 4 (SFIA) Defines, documents and executes small projects or sub-projects. Works alone or with a small team actively participating in all phases of the project. Applies appropriate project management methods and tools. Identifies, assesses and manages risks effectively. Agrees project approach with stakeholders and prepares realistic project plans (including scope, schedule, quality, risk and communication plans). Tracks activities against the project schedule, managing stakeholder involvement as appropriate. Monitors costs, times, quality and resources used; takes action where these exceed agreed tolerances. 5. Quality management: Level 4 (SFIA) Assists in the development of new or improved practices and organisational processes or standards. Assists projects, functions or teams in planning the quality management for their area of responsibility. Facilitates localised improvements to the quality system or services.

1. Customer service support: Level 3 (SFIA) Acts as the routine contact point, receiving and handling requests for support. Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution. Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues. Contributes to creation of support documentation. 2. Quality assurance: Level 3 (SFIA) Contributes to the collection of evidence and the conduct of formal audits or reviews of activities. Examines records for evidence that appropriate testing and other quality control activities have taken place. Determines compliance with organisational directives, standards and procedures and identifies non-compliances, non-conformances and abnormal occurrences. 3. Specialist advice: Level 4 (SFIA) Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations. Actively maintains knowledge in one or more identifiable specialisms. Recognises and identifies the boundaries of their own specialist knowledge. Where appropriate, collaborates with other specialists to ensure advice given is appropriate to the organisation's needs.

Each candidate must upload a one page pitch addressing all criteria specified. This includes responding to the Job Details, Key Responsibilities, and Essential Criteria. The pitch cannot be more than 5000 characters. Structure your pitch using the STAR format (Situation, Task, Action, Result): for each criterion, describe a specific project you supported, what you were responsible for, the actions you took, and the measurable outcome. Sell your capability rather than listing duties. Target the specified SFIA capabilities, in particular project support, project management, quality management, and measurement and reporting. You must also provide two referees (name and contact details) who can speak to your capability in this role. If you have previously worked for Services Australia, either as a contractor or employee, including its former agencies such as the Department of Human Services, provide details of that work history (e.g. manager, branch).