Senior Infrastructure Engineer

LH-08232

30 June 2027

Senior - EL1 equivalent

You'll join the Department of Home Affairs as a Senior Infrastructure Engineer, implementing, managing and retiring the physical, virtual, network and cloud infrastructure that underpins the department's digital services. The work centres on the Virtual Service Environment (VSE): maintaining, monitoring and upgrading its environments and servers, planning, designing, building and testing new virtual services in line with the operational models set by application owners, and promoting their adoption to ICT stakeholders and project teams through workshops and hands-on guidance. You'll also work across the department's secure internet gateway, secure systems, data centre and network services: delivering major and minor project work, enhancing and remediating network and gateway systems, supporting capacity planning (including mainframe), and managing server and network infrastructure across geographically dispersed environments. Fleet and lifecycle oversight of ICT infrastructure assets, data centre operations and vendor coordination, and data centre footprint optimisation across commercial and departmental facilities nationwide are part of the brief, with some interstate travel. You'll lead the technical deliverables on projects, transfer skills and knowledge to departmental staff, and leave behind business, functional and technical specifications, as-built documentation, SOPs and deployment guides.

• Provide technical expertise to projects and business areas and lead the technical deliverables • Maintain, monitor and upgrade the Virtual Service Environment (VSE) environments and servers • Plan, design, develop, test and maintain new or existing virtual service developments in accordance with guidelines and in collaboration with stakeholders • Configure and deploy virtual services and servers in accordance with the applications operational model governed by application owners • Define and lead analysis, planning, execution, delivery and performance improvement activities using appropriate tools • Promote the adoption of virtual services to ICT stakeholders and project teams through workshops • Support and guide project teams in maintaining their own virtual service environments • Support the management and operation of the department's secure internet gateway, secure systems, data centre and network services • Implement major and minor project work to support departmental initiatives • Undertake enhancement and remediation activities across network and gateway systems • Manage multiple tasks with competing priorities and deadlines, liaising with internal and external service providers • Support infrastructure capacity and planning, including mainframe • Manage server and networking infrastructure across geographically dispersed environments • Provide fleet management and lifecycle oversight of ICT infrastructure assets • Manage data centre operations, including service delivery and vendor coordination, and optimise the data centre footprint across commercial and departmental facilities nationwide • Travel interstate as required • Transfer skills and knowledge to departmental staff and store documentation in line with the department's recordkeeping policy Deliverables: business specifications, functional specifications, as-built documentation, SOPs, deployment guides and technical specifications.

Hybrid. You'll work full-time on site for the first 3 months, or until you understand the department's ICT landscape, requirements and project objectives. Flexible arrangements may be considered afterwards, subject to approval under the department's operational needs and ICT Contractor Working from Home Guidelines, with a minimum of 3 days a week on site in Canberra. Remote work costs (travel, accommodation, utilities, equipment) are your responsibility.

1. IT infrastructure (SFIA level 4) Provides technical expertise to enable the correct application of operational procedures. Contributes to the planning and implementation of infrastructure maintenance and updates. 2. Systems installation and removal (SFIA level 5) Takes responsibility for installation and/or decommissioning projects. Provides effective team leadership, including information flow to and from the customer during project work. 3. Systems design (SFIA level 5) Designs large or complex systems and undertakes impact analysis on major design options and trade-offs. Ensures that the system design balances functional and non-functional requirements. 4. Problem management (SFIA level 4) Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes and remedies. 5. Programming/software development (SFIA level 3) Designs, codes, verifies, tests, documents, amends and refactors moderately complex programs/scripts. Applies agreed standards and tools to achieve a well-engineered result. 6. Secure gateways and security frameworks Demonstrated experience with secure web gateways, secure email gateways, and understanding of the PSPF and ISM frameworks in relation to delivery of network services.

1. Availability management (SFIA level 5) Provides advice and guidance on the planning, design and improvement of service and component availability. 2. Enterprise routing and switching Demonstrated experience with enterprise routing and switching technologies (experience with Cisco technology highly desirable). 3. Firewall and load balancing Demonstrated experience with firewall and load balancing technologies (experience with Palo Alto, Fortigate and F5 Networks highly desirable).

Each candidate must upload a one page pitch addressing all criteria specified. This includes responding to the Job Details, Key Responsibilities, and Essential Criteria. The pitch cannot be more than 5000 characters. Write the pitch in STAR format (Situation, Task, Action, Result) and sell your capability rather than listing duties. Address each of the six essential criteria by name and target the SFIA level Home Affairs has set for it: IT infrastructure level 4, systems installation and removal level 5, systems design level 5, problem management level 4, and programming/software development level 3. Lead with virtual service environment and data centre work you have owned end to end (design, deployment, upgrade, decommissioning), the secure web and email gateway experience behind criterion 6, and how you applied the PSPF and ISM to network service delivery. Cover the desirable criteria where space allows: availability management, Cisco routing and switching, and Palo Alto, Fortigate or F5 firewall and load balancing. If you have worked at the Department of Home Affairs before, include with your application the branch and division you worked in, your role and your dates.