Field Support Infrastructure Engineer

LH-08231

30 June 2027

APS6 equivalent

You'll join the Department of Home Affairs as a Field Support Infrastructure Engineer, implementing, managing and retiring the physical, virtual, network and cloud infrastructure that supports the department's digital services from its Queensland or South Australian sites. You'll give technical advice and guidance to project teams and business representatives, identify and implement service improvements that lift reliability, security, supportability, operational efficiency and user experience, and work with Project Managers to define, schedule and deliver infrastructure changes on time. When things break you'll lead major incident response and recovery, troubleshoot complex technical issues and analyse the root cause of critical incidents, and you'll review and approve technical change activity across the environment. Hands-on data centre work is part of the role: overseeing rack allocation, power utilisation and cabling, and maintaining the infrastructure architecture, operational designs, technical standards and operational procedures the site runs on. You'll be expected to transfer skills and knowledge to departmental staff and keep documentation in line with the department's recordkeeping practices.

• Provide technical advice and guidance to project teams and business representatives • Identify and implement service improvements that enhance reliability, security, supportability, operational efficiency and user experience • Ensure all project deliverables are completed in line with the department's timeframe • Work with Project Managers to define and schedule deliverables • Identify risks, issues and opportunities for the business • Coordinate and deliver projects and technical activities • Coordinate and implement infrastructure changes • Lead major incident responses and recovery activities • Troubleshoot complex technical issues and conduct and analyse root cause of critical incidents • Schedule and manage tasks • Review and approve technical change activities • Transfer skills and knowledge to departmental staff and store documentation in line with the department's recordkeeping policy Deliverables: oversight of rack allocation, power utilisation and cabling; infrastructure architecture and operational design; technical standards and operational procedures.

Hybrid. You'll work full-time on site for the first 3 months, or until you understand the department's ICT landscape, requirements and project objectives. Flexible arrangements may be considered afterwards, subject to approval under the department's operational needs and ICT Contractor Working from Home Guidelines, with a minimum of 3 days a week on site at your primary location. Remote work costs (travel, accommodation, utilities and so on) are contractor’s responsibility.

1. Availability management (SFIA level 4) Analyses service and component availability, reliability, maintainability and serviceability. Contributes to the availability management process and its operation. 2. IT infrastructure (SFIA level 4) Provides technical expertise to enable the correct application of operational procedures. 3. Problem management (SFIA level 3) Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures. 4. Programming/software development (SFIA level 2) Designs, codes, verifies, tests, documents, amends and refactors simple programs/scripts. Applies agreed standards and tools to achieve a well-engineered result. 5. Systems design (SFIA level 4) Designs system components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. 6. Systems installation and removal (SFIA level 4) Undertakes or supervises complex installations and de-installations of systems or components, including handover to the client. Schedules installation work around client priorities and resource availability. Ensures adherence to established safety and quality procedures.

1. Demonstrated experience in coordinating resources and accurate recording of effort. 2. Demonstrated experience in producing technical documentation and data centre management or ICT infrastructure support. 3. Ability to work within a structured ICT and project management governance framework and deliver results that adhere to relevant Commonwealth standards and policies. 4. Experience with design and delivery of ICT infrastructure projects, data centre and equivalent spaces.

Each candidate must upload a one page pitch addressing all criteria specified. This includes responding to the Job Details, Key Responsibilities, and Essential Criteria. The pitch cannot be more than 5000 characters. Write the pitch in STAR format (Situation, Task, Action, Result) and sell your capability rather than listing duties. Address each of the six essential criteria by name and target the SFIA level Home Affairs has set for it: availability management level 4, IT infrastructure level 4, problem management level 3, programming/software development level 2, systems design level 4, and systems installation and removal level 4. Lead with data centre and field infrastructure work you have delivered hands-on (installations and de-installations, rack, power and cabling, incident response and root cause analysis) and the service improvements that came out of it. Touch the desirable criteria where space allows: resource coordination and effort recording, technical documentation, working inside a Commonwealth governance framework, and ICT infrastructure or data centre project delivery. If you have worked at the Department of Home Affairs before, include with your application the branch and division you worked in, your role and your dates.