Delivery Manager

LH-08238

30 June 2027

Manager - EL1 equivalent

You'll join the Department of Home Affairs as a Delivery Manager, unblocking issues, supporting the delivery team and monitoring and improving how it performs. Working with agile methods, you'll learn and iterate the product and its processes frequently to meet user needs, and partner with Product Managers to define the roadmap for products and services while keeping delivery throughput steady. Across highly complex ICT projects you'll manage scope, schedule, budget, resourcing, risks, issues, procurement, stakeholder engagement, change control, governance and reporting using established project management methods, tracking costs, timelines, quality and resource usage and acting when they drift. You'll facilitate and support project delivery teams and individuals, maintain the systems development methods, tools and techniques they rely on, and document the management plan that turns delivery into realised benefits. You'll build strong working relationships with key management personnel and the internal client base, transfer skills and knowledge to departmental staff, and produce the project artefacts the department runs on: initiation documents, schedules, implementation and management plans, benefits management plans, stage plans, change requests, statements of requirements, transition plans, risk management plans and weekly status reports.

• Manage project scope, schedule, budget, resourcing, risks, issues, procurement, stakeholder engagement, change control, governance and reporting in alignment with organisational requirements • Manage project activities across highly complex ICT projects using established project management methodologies • Manage, facilitate and support project delivery teams and individuals to achieve organisational objectives • Maintain appropriate systems development methods, tools and techniques • Track and manage costs, timelines, quality, resource usage and issues, and take appropriate action as required • Manage resources for the project to ensure the deliverables are completed within the identified time frame and agreed cost • Document a management plan that identifies the actions required to realise benefits • Develop and maintain strong effective working relationships with key management personnel and the internal client base • Transfer skills and knowledge to departmental staff and store documentation in line with the department's recordkeeping policy Deliverables: Project Initiation Document, project schedules, project implementation plans, project management plans, benefits management plans, stage plans, baseline change requests (as required), statement of requirements, transition plans, a log of all agreed changes to business practices and processes, weekly status progress reports, and risk management plans.

Hybrid. You'll work full-time on site for the first 3 months, or until you understand the department's ICT landscape, requirements and project objectives. Flexible arrangements may be considered afterwards, subject to approval under the department's operational needs and ICT Contractor Working from Home Guidelines, with a minimum of 3 days a week on site in Canberra. Remote work costs (travel, accommodation, utilities, equipment) are your responsibility.

1. Measurement (SFIA level 4) Supports projects, functions or teams in the development of measurement methods. 2. Methods and tools (SFIA level 4) Provides advice and guidance to support the adoption of methods and tools and adherence to policies and standards. 3. Performance management (SFIA level 5) Sets the quality, performance and capability targets in line with organisational goals. 4. Project management (SFIA level 5) Takes full responsibility for the definition, approach, facilitation and satisfactory completion of medium-scale projects. Provides effective leadership to the project team. Adopts appropriate project management methods and tools. 5. Resourcing (SFIA level 4) Facilitates and supports the execution of resourcing activities in collaboration with managers and teams.

1. Systems development management (SFIA level 5) Plans and drives systems development projects which support the organisation's objectives and plans.

Each candidate must upload a one page pitch addressing all criteria specified. This includes responding to the Job Details, Key Responsibilities, and Essential Criteria. The pitch cannot be more than 5000 characters. Write the pitch in STAR format (Situation, Task, Action, Result) and sell your capability rather than listing duties. Address each of the five essential criteria by name and target the SFIA level Home Affairs has set for it: measurement level 4, methods and tools level 4, performance management level 5, project management level 5 and resourcing level 4. Lead with a complex ICT project you ran end to end as the delivery lead: how you set performance and quality targets, the methods and tools you brought the team onto, how you resourced it, and the throughput and benefits it delivered. Name the artefacts you produced (initiation documents, schedules, benefits management plans, risk plans, status reporting) and touch the desirable systems development management criterion where space allows. If you have worked at the Department of Home Affairs before, include with your application the branch and division you worked in, your role and your dates.